Book Mac & Cheese: Residential Cleaning

Thank you for having Mac & Cheese come out for some sparkle & shine!

Before you book, please give the following policies a gander.

Cancellation Policy
Life happens, we get it. If you need to cancel or skip a cleaning day, give M&C at least a five business days heads up. That will give time to reshuffle the schedule and you’ll get a credit for a future cleaning. While all attempts will be made to reschedule you for as soon as possible, we do book up so there’s a possibility there will be a wait before we’re able to come out.
If a cancellation is made with less than five business days notice, the full price of your cleaning will be charged. Once M&C has accepted your job request, Mac & Cheese has committed your appointment to the schedule and cannot accept other clients during that time. Last-minute cancellations lead to unfillable time slots, which is no bueno.
Rescheduling Policy

If M&C shows up but is unable to clean because of an oops! on your part — forgetting to leave a key, forgetting to let us know you wanted to reschedule, etc. — a $50 charge will be assessed and required to be paid before we come back out.

Refund Policy

There are no refunds unless Mac & Cheese is (uncharacteristically) unable to keep an appointment. This includes pre-payment of the last session for recurring clients.
Tipping Policy
No tipping. Tipping causes people stress — How much? Should I, shouldn’t I? What if I don’t want to but feel like I have to? M&C removes that angst. Don’t (traditionally) tip. We’d love if tipped us though through spreading the word about Mac & Cheese Productions℠. Since M&C started in 2004, we’ve been 100% word of mouth because of people like you.

Booking Options: Quick Pay, Venmo, or Paypal

  1. Go to whichever option you prefer below and when asked for an email address to send the money to, enter: saya@macncheeseproductions.com (unless stipulated otherwise)
    • If it asks for a phone number, just deselect that option/ignore
    • If it asks for a name, enter: Saya Hillman
  2. When asked for an amount, enter your quote + any Add On fees
  3. Venmo or Quick Pay preferred as there’s no chance for accidentally being charged a fee; if you Paypal, please follow the instructions to avoid a fee

OPTION ONE → Zelle (Chase customer; non Chase customer)

  • Linked to your bank account
  • You do NOT need to be a Chase customer to use QuickPay
  • Never any fees for either party
  • It may say you’re sending money to “Mac”; that’s ok!, that’s Mac as in Mac & Cheese Productions℠

OPTION TWO → Venmo

  • The above link will take you to Saya (“Saya-Hillman”)
  • Pay using money you have in Venmo,  your bank account or debit card, or a credit card
  • No fees when you use your Venmo Balance, bank account, or debit card
  • 3% fee when you use a credit card

OPTION THREE → Paypal

  • The above link will take you directly to Saya’s page
  • You can use your bank account, credit/debit card, or Paypal balance
  • Please choose send money to “friends/family” to avoid a fee OR if you don’t see that option, just don’t check “Goods & Services” (leave blank)
  • Note that if you choose an option where a fee is assessed, Saya will ask you to send another payment to cover the fee

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