Mac & Cheese Cleaning Crew

All photos used with clients’ permission

Have you 

  • Asked your network for a cleaning person referral only to come up empty?
  • Been asked for a cleaning person referral only to have no one to recommend?
  • Cleaned after the cleaning person left because he/she missed a spot (or ten)?
  • Felt “Well, that was a waste of money” after a cleaning person left?
  • Dreaded having guests because you didn’t want to clean in preparation?
  • Cursed your life when scrubbing, washing, spritzing, sweeping because you detest cleaning?
  • Cleaned before the cleaning person came, afraid of judgment?
  • Felt shame around the state of cleanliness of your home?
  • Stressed out about tipping a cleaning person because you’re not sure if you should or how much to tip?
  • Had a cleaning person not show up or show up late?
  • Had a cleaning person ignore your requests?
  • Felt annoyed because you have to re-explain, re-show, redo due to a new cleaning person instead of the one who came last time?  
  • Felt trepidation about letting a cleaning person into your home while you’re not there?
  • Felt that a cleaning person has saved your relationship with your roommate or significant other?
  • Felt that a cleaning person is totally worth the money when it’s done right?
  • Felt giddy knowing that when you get home your place is gonna be a pristine paradise? 

Meshing our love of order, serene environments, and using our superpowers to bring joy to others with our desire to flourish our business through physical work, Mac & Cheese Productions℠ offers residential cleaning services.

Testimonials

“Saya - it is so amazing to come home after you’ve been here. Over the course of the day I had already forgotten that you were here and coming home to my place so clean feels amazing. I honestly never knew my place could be this clean (especially with all the stuff I have). I’m not usually one for dramatics but it’s changed my life. Thank you, thank you, thank you!”
"After weeks of travel and facing down a three-week stint of rotating house guests, I decided to pull the trigger and hire Mac & Cheese to come in for a cleaning. My place is small and I was constantly talking myself out of hiring someone to help me with it (like, 'I'm one person, why can't I keep this place clean' guilt) but I I knew for my sanity it was the best route to go. And knowing Saya personally made the process so much easier. Last night I got off yet another plane and was so excited to come home knowing my place would be sparkling. The joy I felt walking into a spotless and fresh apartment -- well, you can't put a price on it. I walked around like a dork running my hands along the clean counters and dusted shelves. Even the level of vacuuming was superior to anything I normally do. And the clean oven ahead of holiday cooking...bliss! Thank you Saya!"
"I bill myself as a clean freak but the reality is that I hate gross things. My roommate and I treated ourselves to a cleaning and it felt like a vacation. I trust Saya when she says she'll do a bang-up job, and she did. After Saya left, my roommate and I walked from room to room and marveled at the cleanliness. Clean fans! No more dust around the vent on the bathroom floor! Clean garbage cans! CLEAN MICROWAVE! I would pay for Saya to clean my house every day if I could."
"As an out-of-state homeowner who was preparing for a change in tenants, I wanted to provide a sparkling clean condo to the new tenants. From the moment I requested a quote  through booking the service, the entire process was seamless and easy. I was able to meet the assigned cleaner in advance of the service date and she did an outstanding job cleaning my place. I don't think my condo has ever been this squeaky clean and I have Mac & Cheese to thank. I wholeheartedly recommend Mac & Cheese Cleaning and only wish they were also available in my home state. Best cleaning service hands down!"
“I just got home to my house that we decided is officially cleaner than it was when we moved in. We just marveled at the bath tub for no less than 5 minutes. It is a completely different color. Thank you. Thank you. Thank you. We will definitely not only be recommending your service to all the people in our life but will also be back! Thank you for the detail and attention that just made my apartment blissfully stress free. You are bringing a whole lot of goodness into the lives of others! Whatever you did to the tub was straight magic.”
"If you are looking for someone that will give your home extra TLC and attention to detail, Saya is your woman. I like to think of myself as a fairly clean person but the truth is that I am more "surface clean.” Besides the cleaning basics, you know those icky, grungy spots in your house that you ignore for a long time, hoping they will go away? I'm talking about the area under the stove, the ring around the faucet and drains, the corners of the bathtub, the area behind the toilet seat, the dust build-up on fans... Saya will find and get rid of that grossness so you can stop feeling guilty about it. I was very happy with Saya's cleaning and it felt so good to enjoy my home afterwards."
"I have never hired anyone to clean my home before, but I broke my ankle and was reminded of a life lesson that took a long time for me to learn: it's ok to ask for help! I immediately booked Saya. Saya is careful, thorough, and enthusiastic about making everything nice and shiny. She is friendly to cats, while also tough on grease. Having a restored home and a friendly presence have been helpful mentally as I recover physically!"
"We had Saya come in to clean while we were at the hospital delivering our new baby--and while I don't like to pat myself on the back too often, it was an AWESOME idea. Coming home to a sparkling clean home made the big transition that is adding a baby to the family a bit smoother, and an ordered home made me feel more capable of taking on parenting a whole new person. This would be a really phenomenal gift for a family experiencing birth/adoption/bringing home a new foster kiddo. Saya was great to work with and our home was as clean or cleaner than it has ever been."
"When my now husband moved in with me just after we got engaged, we both quickly realized that neither one of us enjoyed or looked forward to cleaning. It was something that we would put off and then spend hours cleaning when we would much rather be doing anything else. When I saw Saya's post about the Mac & Cheese Cleaning Crew, I jumped at the chance to give us both an amazing wedding gift. Mac & Cheese came in while we were on our honeymoon so we were able to come home to a sparkling and shiny house. We have now signed up for the monthly cleaning package to continue to enjoy this treat. Thank You Mac & Cheese Cleaning Crew for the best wedding gift ever!"
“I wish there was a specific name for the feeling I have when I arrive home after one of Saya’s ‘Sparkle & Shine’ sessions. It’s a combination of lightness, giddiness, contentment and “ready-to-take-on-the-world-i-ness.” Yes, all that. Saya does a complete reset on your home - cleaning things you had no idea needed cleaning and restoring your space to a place you want to be and setting the stage for possibility! A clean space is so much more than a clean space, it’s energy and inspiration. Clean office = bills paid on time or starting up that side hustle. Clean refrigerator = finally doing that Sunday meal prep you’ve been threatening. Clean living room = hosting that little gathering.”

Whom is this for?

You live in the Chicagoland area and 

  • You hate cleaning
  • You’re busy and don’t have time to clean
  • You’d rather spend your time _______ than cleaning
  • You’re having/had a get-together
  • You’ll be returning from
    • a hospital stay (surgery, birth, etc.; tip – add cleaning to baby shower registry!)
    • honeymoon (tip – add cleaning to wedding registry!)
    • vacation
    • IVF treatments
  • You have depression, anxiety, chronic pain, or an injury
  • A loved one passed away and you need to ready their home for the next step
  • You’ll be bringing home an adopted or foster child
  • You’re looking for an impactful and much appreciated gift for someone else
  • Your place is on the market and you need to keep it looking pristine
  • You’re moving and need a move-out cleaning of the space you’re leaving
  • You’re moving and need a move-in cleaning of the space you’re heading
  • You have an Airbnb and need to have it cleaned before guests arrive
  • You’re a realtor or landlord and need a space to be listing-Open House-new tenant-new owner ready

Services Provided

Standard Cleaning

  • Garbage — take out (large debris excluded) and clean receptacles
  • Accessible and clear surfaces — M&C will not move excessive amounts of items in order to clean surfaces; the coffee pot and toaster, ok. A vase or two, ok. But not piles of papers, heaps of clothes, gaggles of XYZ.
  • Accessible and clear floors  — M&C will not move any large/heavy items nor excessive amounts of items in order to clean floors. A trash can, laundry basket,  shoe mat, dining room table chair, ok. But not boxes, heaps of clothes, the couch, gaggles of XYZ.
  • Mirrors and glass fixtures
  • Rugs — shake out and/or vacuum (if you provide a vacuum)
  • Dishwasher — load and run
  • Microwave exterior and interior
  • Appliance exteriors
  • Toilet, tub/shower, and sink

Add Ons

  • Dog-walk 
  • Oven interior 
  • Fridge interior 
  • Cabinets interior (kitchen and/or bathroom) 
  • Interior windows 
  • Ceiling fans 
  • Baseboards
  • Knick-knacks
  • Walls

Not Provided

  • Organizing or moving a high level of “stuff” — if you have a lot of items cluttering surfaces, areas, & floors, you will want to prep for us to come in by clearing those places (if you need professional organizing support help, Mac & Cheese recommends For the Love of Tidy and it’s suggested you have her come in pre-cleaning)
  • Bedding (making the bed, changing bedding, washing bedding)
  • Exterior windows
  • Laundry
  • Fireplace
  • Dishes (beyond loading and running dishwasher)
  • Rugs/carpets (beyond vacuuming if vacuum is provided)
  • Window treatments (blinds, curtains, etc.)
  • Occupied closets
  • Biohazards
  • Chandeliers
  • Ducts and vents
  • Clothes
  • Moving heavy furniture/appliances
  • Pest infestation
  • Pet waste/litter
  • Wax spills
  • Upholstery
  • Deep stain removal

Rates 

These tables lists representative costs per visit for “typical” residential spaces. Upon the First-Timer Visit, M&C will confirm the rate or make a revision if applicable. All cleaning supplies included (if you prefer we use your products, just let us know).
 
There is an additional $9 charge if you have a separate shower and tub in a bathroom.
 
For the Weekly, Every Other WeekOnce a Month, and Every Other Month discounted rates, first and last payment is due at the time of initial booking. Whenever your last cleaning occurs, you’ll have a credit of that payment amount for that session. Cancellation and Refund Policies are below in the FAQs.
 
If a Crew Member comes out and they’re not able to clean due to an oops! on your part — you forgot to leave the key, you meant to postpone but forgot, you gave us the wrong address, etc. — a $50 fee will be charged to you and payment required before we come back out. Besides the time and expense we spend traveling to/from you, we also give up other paying gigs to have you in the calendar. We understand that life and oops! happen; we also value and hope others value our time.
 
 
 

Before & After

Mac & Cheese Cleaning Crew Request Form

  • Request a Quote

    Before you request a quote, you may want to peruse the FAQs below. If you’ve had Mac & Cheese in before and still live in the same place, you can shoot Mac & Cheese an email instead of filling out the form, indicating when you’d like us to come in and if there are any special circumstances; also include if you’d like any add-ons, and which ones, if applicable.
  • Please make sure you typed this correctly. You'd be surprised... 😄
  • Email is the main form of communication. This is backup/in case of emergencies and for day of status updates -- "I'm here!" "I'm done!"
  • If there is anything of note in finding you, e.g. buzzer is broken or park in the back, please note.
  • Services are limited to residential spaces.
  • There is an additional $9 fee for bathrooms with a tub and a separate shower.
  • This can always be changed. Discounts given for recurring clients. See rates above. Select just one.
  • If you're a recurring client, you can do Add Ons whenever you'd like; you do not need to do Add Ons each time. Choose the Add Ons you'd like the first session. See rates above. Select as many as you'd like.
  • E.g. if you have 4 ceiling fans or want baseboards on 2 floors
  • If yes, what kind and will they be around when M&C comes? This helps ensure no one with pet allergies/fears comes into your space. Also we plan for a bit more time if you have furry friends. 😄
  • Select as many as applicable.
  • If you've had previous house cleaners, any loves/un-loves with the cleaner/cleaning? Don't feel weird getting specific, makes M&C's job easier making sure we make you happy.
  • E.g. this is a move-out/move-in cleaning or this is a post-party clean-up, and you need it to happen on a specific day
  • This is for the First Timer's Visit when you'll meet your cleaner, give a tour, share keys/access info. About 20 minutes.
  • M&C may not have availability currently. Nothing personal -- the M&C cleaning client roster is intentionally kept small to ensure quality service. You'll be kept in the "rolodex" though and will be contacted if a spot opens up. We'll let you know one way or the other.
  • You will need to provide M&C with keys/access instructions at the complimentary first-timer’s visit. This is when you'll meet your cleaner, give a tour and share any insight/requests. No cleaning takes place this 15-20 minute visit.
  • Most cleaning supplies are included. If there are specific supplies you'd like us to use, you can let us know at the 1st Timer's Visit. A vacuum and step-stool/ladder are not included; if you’d like those used, you'll need to provide.
  • If you are interested in recurring services, in order to get the "recurring client" discount and initially book M&C, you need to pay for your first and last cleaning. If you are interested in a one-time visit, you'll just pay for the one visit.
  • We prefer to clean when no one is home.
  • If a Crew Member comes out and they're not able to clean due to an oops! on your part — you forgot to leave the key, you meant to postpone but forgot, etc. — a $50 fee will be charged to you and payment required before we come back out. Besides the time and expense we spend traveling to/from you, we also give up other paying gigs to have you in the calendar. We understand that life and oops! happen; we also value and hope others value our time.
  • There are services we offer and services we don't offer in a standard cleaning, and these are all listed above. We don't want you to be surprised or disappointed so it's a good idea to familiarize yourself with these lists before booking.
  • This field is for validation purposes and should be left unchanged.

FAQs

Why use Mac & Cheese (M&C)?

  • We love cleaning
  • We’re good at cleaning
  • We’re personal and professional
  • Look at how we comfort ourselves when stressed — notice a theme?!

 

Why can’t you book M&C automatically?

Cleaning is one of many branches of the Mac & Cheese Productions℠ tree. The client roster is kept small so that M&C has time to grow the other branches and so that we can give clients 110% with a smile on our faces. Quite frankly, if we cleaned all day, every day, we’d come to detest it and either stop doing it or do it grumpily. No one wants grumpy cleaning.
 
We also want to ensure a good match — location, frequency, type of cleaning, etc.
 
 

Do you work outside of the city of Chicago?

Sometimes. Depends on where, when, and availability.
 
 

Do you need to be home?

Nope, in fact M&C strongly prefers to clean when you’re not there so that we can focus on making your space sparkle top to bottom. Let us be your invisible cleaning fairy.

 

How does M&C access your space?

You’ll provide us with a key/access instructions at the complimentary first-timer’s visit. You can give us a key, give us lockbox access, leave keys with your doorperson, hide a key in a plant…

 

What’s the first-timer’s visit?

After you’ve booked M&C, we’ll come out for a tour, any insight/requests you want to share, and for a copy of your key, if applicable. Moving forward, we’ll be your invisible cleaning fairy, doing our magic while you’re out.
 
 

What’s the tipping policy?

No tips.
 
 

Why can’t you tip M&C?

You can! Just not in (direct) money.
 
Tipping causes people stress — How much? Should I, shouldn’t I? What if I don’t want to but feel like I have to? M&C removes that angst. Don’t (traditionally) tip.
 
We’d love if tipped us though through spreading the word about Mac & Cheese Productions℠. Since M&C started in 2004, we’ve been 100% word of mouth because of people like you. What can you spread? General Mac & Cheese’ness. And/or specifically workplace offerings (speaking, teaching, and facilitating)Campgroup travel, and all our other goodness. Even better? Get your work to bring M&C in! Suggest M&C to a conference organizer! Attend Camp! Take a class!

 

Do you need to provide anything for a cleaning?

A step-stool/ladder if you chose the ceiling fans and/or interior windows add-on. A vacuum if you have vacuum needs. If you have particular products you want used. Otherwise, we bring everything.

 

Is commercial space cleaning available?

Cleaning is limited to residential spaces.

 

How many people will clean your home?

One unless it’s a large job or there are unusual circumstances.
 
 

Will you always have the same cleaner?

M&C strives to send the same person each time. If this doesn’t work out for some reason, communication between the two cleaners will be thorough to ensure smoothness and that you get the same top-quality work regardless of whom cleans.
 
 

How do you pay for your cleaning?

M&C accepts Chase QuickPay, Zelle, Venmo, or Paypal.
 
 

When is payment due?

Payment is how you book M&C so whenever you’re ready for us to work our magic. For recurring clients, payment is due the 1st of the month that you’re having us in.

  

Why shouldn’t you book a less expensive service?

If you find one you like, by all means, do! M&C tired of being repeatedly frustrated with the ones they used and decided quality and dependability was worth more money.
 
 

Can you pay less because you don’t want _______ cleaned? (e.g. you have a 2 bedroom but only want 1 bedroom cleaned OR you only want the kitchen and bathroom cleaned OR …)

No. Our rates are our rates. They’re set at a price that makes our administrative time, travel time, and cleaning time worth it.

Additionally, “common area” size (hallways, living room, dining room, etc.) is usually different based on number of bedrooms. We don’t spend a lot of time in bedrooms anyway, it’s usually the other rooms where most of the time and focus goes; many clients have us ignore them.

When we’re told to ignore an area or if an area doesn’t need much, we’re able to spend more time in other areas and get to stuff we otherwise wouldn’t. If there’s a specific area you want us to hone in, let us know when applicable and we’ll do that; otherwise, we’ll use our discretion.

 

How much time will it take?

The amount of time it takes to clean your home depends on a number of factors but traditional cleanings take three to six hours. 

 

What’s the cancellation policy?

If you need to postpone a cleaning day, give M&C at least a five business days heads up. That will give us time to reshuffle the schedule. You’ll get a credit for a future cleaning and we’ll do our best to find a nearby reschedule date. Note that due to our other commitments we may not be able to get you in the calendar as soon as you would like and/or get you your regular Crew Member. 
 
If a cancellation is made with less than five business days notice, the full price of your cleaning will be charged. Once M&C has accepted your job request, we’ve committed your appointment to the schedule and cannot accept other clients during that time. Last-minute cancellations lead to unfillable time slots and admin headaches, which is no bueno.

 

What’s the refund policy?

There are no refunds unless M&C is (uncharacteristically) unable to keep an appointment. This includes pre-payment of the last session for recurring clients.
 
 

“What if I need to reschedule?”

You’ll get a credit for a future cleaning if you reschedule with at least five business days notice.
 
 

“What happens if I forget to leave the key? Forget to reschedule? Give you the wrong address? Some other thing happens that makes it impossible for the Crew Member to clean?”

If a Crew Member comes out and they’re not able to clean due to an oops! on your part, a $50 fee will be required before we come back out.

 

What if your scheduled cleaning falls on a holiday?

If your cleaning falls on a holiday and you’d rather M&C not come, we’ll reschedule, easy-peasey! Sometimes M&C works holidays, so we’ll cross that bridge.

 

If you want to hire M&C for a move-in or move-out, anything special to consider?

This should be scheduled after other service providers (movers, contractors, etc.) are finished with their services so they don’t re-dirty what was just cleaned. Make sure items you say will be there are actually there (sometimes people forget to leave something they say will be there and pack it up/don’t drop it off).