Mac & Cheese Cleaning Crew
All photos used with clients’ permission
Meshing our love of order, serene environments, and using our superpowers to bring joy to others with our desire to flourish our business through physical work, Mac & Cheese Productions℠ offers residential cleaning services.
Interested in purchasing a Mac & Cheese Gift Card for cleaning services?
Services Provided
Standard Cleaning
- Mirrors
- Light switches
- Doorknobs
- Garbage — clean receptacle exteriors and take out (one trip’s worth; recyclables and large debris excluded)
- Rugs — shake out and/or vacuum (if you provide a vacuum)
- Microwave exterior and interior
- Cabinet exteriors (kitchen and bathroom)
- Appliance exteriors
- Toilet, tub/shower, and sink
- Accessible and clear surfaces — M&C will not move excessive amounts of items in order to clean surfaces; the coffee pot and toaster, ok. A vase or two, ok. But not piles of papers, heaps of clothes, gaggles of XYZ.
- Accessible and clear floors — M&C will not move any large/heavy items nor excessive amounts of items in order to clean floors. A trash can, laundry basket, shoe mat, dining room table chair, ok. But not boxes, heaps of clothes, the couch, gaggles of XYZ.
Add Ons
- Move in/move out
- Deep grout cleaning (kitchen and/or bathroom)
- Oven interior
- Fridge interior
- Cabinets interior (kitchen and/or bathroom)
- Interior windows
- Knick-knacks (frames, coffeetable/bookshelf decor, etc.)
- Baseboards
- Walls
Not Provided
- Organizing or moving a high level of “stuff” — if you have a lot of items cluttering surfaces, areas, & floors, you will want to prep for us to come in by clearing those spaces
- Bedding (making the bed, changing bedding, washing bedding)
- Exterior windows
- Ceiling fans
- Laundry
- Fireplace
- Dishes
- Rugs/carpets (beyond vacuuming if vacuum is provided)
- Window treatments (blinds, curtains, etc.)
- Occupied closets (closets that aren’t empty)
- Biohazards
- Chandeliers
- Ducts and vents
- Clothes
- Moving appliances/heavy furniture
- Pest infestation
- Pet waste/litter/food
- Wax spills
- Upholstery
- Deep stain removal
Before & After
Rates
Below are representative costs per visit for “typical” residential spaces. Upon the First-Timer Visit, M&C will confirm the rate or make a revision if applicable. Most cleaning supplies included (if you prefer we use your products, just let us know).
Note that the rates differ for an apartment/condo with one level vs multiple levels (duplexes, etc.) and there’s an Add On cost if it’s a Move In/Move Out clean.
For the Weekly, Every Other Week, Once a Month, and Every Other Month discounted rates, first and last payment is due at the time of initial booking. Whenever your last cleaning occurs, you’ll have a credit of that payment amount for that session. Cancellation and Refund Policies are below in the FAQs.
If a Crew Member comes out and they’re not able to clean due to an oops! on your part — you forgot to leave the key, you meant to postpone but forgot, you gave us the wrong address, etc. — a $50 fee will be charged to you and payment required before we come back out. Besides the time and expense we spend traveling to/from you, we also give up other paying gigs to have you in the calendar. We understand that life and oops! happen; we also value and hope others value our time.
Inquire About Mac & Cheese Cleaning
We are not a last minute cleaning service, usually booking up a month in advance; if you have a last minute request, you’re welcome to make it but chances are we won’t be able to say yes.
Before you make a booking inquiry, you may want to peruse the FAQs below.
FAQs
Interested in purchasing a gift card for someone to use for cleaning services?
Fill out the Inquiry Form above, noting that you’d like to purchase a gift card. We’ll get back to you about if we’re able to take the gig and what the cost would be, and then you can send your giftee their surprise!
Why use Mac & Cheese (M&C)?
- We love cleaning
- We’re good at cleaning
- We’re personal and professional
- Look at how we comfort ourselves when stressed — notice a theme?!
Why can’t you book M&C automatically?
Cleaning is one of many branches of the Mac & Cheese Productions℠ tree. The client roster is kept small so that M&C has time to grow the other branches and so that we can give clients 110% with a smile on our faces. Quite frankly, if we cleaned all day, every day, we’d come to detest it and either stop doing it or do it grumpily. No one wants grumpy cleaning.
We also want to ensure a good match — location, frequency, type of cleaning, etc.
Do you work outside of the city of Chicago?
Usually not but sometimes. Depends on where, when, and availability. Long drives and traffic are against our Life of Yes℠ mojo. If you live outside of the city, feel free to ask about service but more than likely, we won’t be able to accommodate.
Do you need to be home?
Nope, in fact M&C strongly prefers to clean when you’re not there so that we can focus on making your space sparkle top to bottom and because we’re people’y in our other jobs; this is our time to avoid small talk, blast podcasts or music, wear booty shorts, have hot mess hair, sweat profusely, and zone in on cleaning.
If you work from home or don’t work, it’s expected you’ll be able to head elsewhere — the office, a coffeehouse, a library, a loved ones space, a coworking space — for the time we’re there.
Let us be your invisible cleaning fairy.
How does M&C access your space?
You’ll provide us with a key/access instructions at the complimentary first-timer’s visit. You can give us a key, give us lockbox access, leave keys with your doorperson, hide a key in a plant…
What’s the first-timer’s visit?
After you’ve booked M&C, we’ll come out for a tour, any insight/requests you want to share, and for a copy of your key, if applicable. Moving forward, we’ll be your invisible cleaning fairy, doing our magic while you’re out.
What’s the tipping policy?
No tips.
Why can’t you tip M&C?
You can! Just not in (direct) money.
Tipping causes people stress — How much? Should I, shouldn’t I? What if I don’t want to but feel like I have to? M&C removes that angst. Don’t (traditionally) tip.
We’d love if tipped us though through spreading the word about Mac & Cheese Productions℠. Since M&C started in 2004, we’ve been 100% word of mouth because of people like you. What can you spread? General Mac & Cheese’ness. And/or specifically workplace offerings (speaking, teaching, and facilitating), Camp, group travel, and all our other goodness. Even better? Get your work to bring M&C in! Suggest M&C to a conference organizer! Attend Camp! Take a class!
Do you need to provide anything for a cleaning?
A step-stool/ladder if you chose high cabinets and/or interior windows add-on. A vacuum if you have vacuum needs. If you have particular products you want used. Otherwise, we bring everything.
Do you need to prep for a cleaning?
Highly, highly recommended that you make as much of your home clutter-free as possible — clear off surfaces, pick up items from floors, etc. We’re able to give you a better, deeper clean when we’re not having to work around things. Even if you throw stuff in garbage bags or laundry baskets, or shove items into closets; it doesn’t have to be pretty organization! Though many clients use us coming in as an opportunity to declutter and purge. Set aside some time to DIY it or bring in a professional; For the Love of Tidy is our recommendation, virtually and in-person.
Is commercial space cleaning available?
Cleaning is limited to residential spaces.
How many people will clean your home?
One unless it’s a large job or there are unusual circumstances.
Will you always have the same cleaner?
M&C strives to send the same person each time. If this doesn’t work out for some reason, communication between the two cleaners will be thorough to ensure smoothness and that you get the same top-quality work regardless of whom cleans.
How do you pay for your cleaning?
M&C accepts Chase QuickPay, Zelle, Venmo, or Paypal.
When is payment due?
Payment is how you book M&C so whenever you’re ready for us to work our magic. For recurring clients, payment is due the 1st of the month that you’re having us in.
Why shouldn’t you book a less expensive service?
If you find one you like, by all means, do! M&C tired of being repeatedly frustrated with the ones they used and decided quality and dependability was worth more money.
Can you pay less because you don’t want _______ cleaned? (e.g. you have a 2 bedroom but only want 1 bedroom cleaned OR you only want the kitchen and bathroom cleaned OR …)
No. Our rates are our rates. They’re set at a price that makes our administrative time, travel time, and cleaning time worth it.
Additionally, “common area” size (hallways, living room, dining room, etc.) is usually different based on number of bedrooms. We don’t spend a lot of time in bedrooms anyway, it’s usually the other rooms where most of the time and focus goes; many clients have us ignore them.
When we’re told to ignore an area or if an area doesn’t need much, we’re able to spend more time in other areas and get to stuff we otherwise wouldn’t. If there’s a specific area you want us to hone in, let us know when applicable and we’ll do that; otherwise, we’ll use our discretion.
How much time will it take?
The amount of time it takes to clean your home depends on a number of factors but traditional cleanings take three to five hours.
What’s the cancellation policy?
If you need to postpone a cleaning day, please give M&C at least a three business days heads up. That will give us time to reshuffle the schedule. You’ll get a credit for a future cleaning and we’ll do our best to find a nearby reschedule date. It’s expected that if you’re a recurring client and need to cancel, that you’ll reschedule — you’re getting a discounted rate for having us in regularly as it lessens time spent, we count on your income as part of our livelihood, and we’ve turned down others who want recurring service in order to have you on the recurring roster. Note that due to our other commitments we may not be able to get you in the calendar as soon as you would like and/or get you your regular Crew Member but we’ll try!
If a cancellation is made with less than three business days notice, the full price of your cleaning will be charged. Once M&C has accepted your job request, we’ve committed your appointment to the schedule and cannot accept other clients/opportunities for our other income streams during that time. Cancellations, especially last minute ones, lead to unfillable time slots and admin headaches, which we want to avoid.
What’s the refund policy?
There are no refunds unless M&C is (uncharacteristically) unable to keep an appointment. This includes pre-payment of the last session for recurring clients.
What if you need to reschedule?
Normally not an issue! You’ll get a credit for a future cleaning if you reschedule with at least three business days notice.
What happens if you forget to leave the key? Forget to reschedule? Give the wrong address? Some other thing happens that makes it impossible for the Crew Member to clean?
If a Crew Member comes out and they’re not able to clean due to an oops! on your part, a $50 fee will be required before we come back out. Besides the time and expense we spend traveling to/from you, we also give up other paying gigs to have you in the calendar. We understand that life and oops! happen; we also value and hope others value our time.
What if your scheduled cleaning falls on a holiday?
If your cleaning falls on a holiday and you’d rather M&C not come, we’ll reschedule, easy-peasey! Sometimes M&C works holidays, so we’ll cross that bridge.
If you want to hire M&C for a move-in or move-out, anything special to consider?
This should be scheduled after other service providers (movers, contractors, etc.) are finished with their services so they don’t re-dirty what was just cleaned. Make sure items you say will be there are actually there (sometimes people forget to leave something they say will be there and pack it up/don’t drop it off).